Frequently asked questions

Building Referral Right is a time-limited referral right linked to a specific address, representing the entire building at that address. It allows the holder to receive a referral reward if a rental relationship is created at that address through the Depositoo platform during the validity period.

No. Building Referral Right does not grant ownership, co-ownership, usage rights, access rights, or control over the building or any of its units. It is not a property right and does not affect the legal owner, landlord, or tenants in any way.

No. Building Referral Right does not guarantee that a rental relationship will be created at the address. The referral reward is paid only if a rental relationship is successfully created through Depositoo during the validity period of the right.

The referral reward is triggered only when a rental relationship is created at the address through the Depositoo platform and the Building Referral Right is active at that moment. Listings, inquiries, negotiations, or draft agreements do not qualify.

Each Building Referral Right can generate only one referral reward. Once a rental relationship is created and the reward is assigned, the right expires and the address becomes available again.

After the reward is paid: • the Building Referral Right expires, • the holder loses exclusive rights to the address, • the address becomes available for a new Building Referral Right, either to the same user or someone else.

If no rental relationship is created within 12 months: • the Building Referral Right expires automatically, • no reward is paid, • the address becomes available again. The user may choose to renew the right for another 12-month period.

No. At any given time, only one active Building Referral Right can exist for a specific address.

The right applies to the entire building at the given address, regardless of: • the number of apartments, • entrances, • floors, • or individual units. Any rental relationship created at that address may trigger the reward.

No. Building Referral Right does not give you the right to contact landlords, tenants, or property owners. The process is fully automated and does not involve direct interaction.

No. Building Referral Right is not an investment, not a financial instrument, and not a promise of profit. It is a platform feature that assigns referral rewards based on defined system events.

No. Building Referral Rights are non-transferable and cannot be sold, assigned, or traded between users.

Referral rewards are assigned automatically by the system based on address matching and the status of the Building Referral Right at the time the rental relationship is created. No manual approval or referral proof is required.

Building Referral Rights are available only to users with an active Tenant+ account. Availability may change based on platform rules or regional restrictions.

No. The fee for Building Referral Right is non-refundable, regardless of whether a rental relationship is created.

Depositoo reserves the right to update, modify, or discontinue the Building Referral Right feature in accordance with its Terms of Service. Any changes will respect existing active rights unless stated otherwise.

Each address includes a Building History section showing past rental events and referral statuses. This information is anonymized and provided for transparency only.

Building Referral Right is designed as a transparent, automated referral mechanism, not as ownership, speculation, or a guarantee of income. Users should make decisions based on their own judgment and understanding of how the feature works.

Depositoo is a platform for long-term rentals built on verified identity and trust.

Yes. The basic tenant account is free. Extended features are available with the paid Tenant+ plan.

Yes. Identity verification is mandatory. The platform cannot be used anonymously.

Only by submitting a viewing request for a specific property.

No. Your internal score is visible only to you. Landlords see your status and rental identity data.

You select a time slot for a published viewing and submit a viewing request.

You receive a notification and the reserved time slot is automatically released for another applicant.

You can request multiple properties, but only one time slot per viewing.

References are mutual and mandatory after each rental relationship ends.

Yes. You can respond to a reference or report it if it violates platform rules.

A set of verified data, history, and references that describe your behavior as a tenant.

Yes. Your Rental Identity is portable and belongs to you.

Using the account is free. A platform fee applies only when a rental relationship is created.

No. External communication is restricted to prevent bypassing the platform.

You can use the Help Center or the Trustoo assistant directly on the platform.

Yes. The account and property listings are free.

Yes. Identity verification is mandatory for landlords as well.

Listing a property is free, with no hidden fees.

Yes. There is no limit on the number of properties you can list.

Yes. You can share a property with an admin and assign permissions.

An admin can manage the listing, approve or reject viewing requests, and select the final tenant.

The property owner must always complete the digital signature.

You set the date, time range, and length of time slots.

They reserve a specific time slot and submit a viewing request.

The time slot is automatically released for another tenant.

Within 24 hours after the viewing takes place.

When a rental relationship is created through the platform.

20% of one month's rent.

You decide when listing the property.

Yes. The description is generated from the provided data. We recommend reviewing and editing it if needed.

No. Depositoo is an open marketplace.

No. All fees are transparent and clearly defined.

To prevent system bypassing and maintain trust and transparency.

Trustoo is an AI assistant that helps users navigate the platform.

The Feed is a community space for housing topics, experiences, and the Marketplace.

No. Apartment search is done via rental listings and search features.

A section where users can sell items within the community.

Yes. The platform operates in compliance with GDPR.

Yes. Users have the right to export their data.

Yes. In accordance with platform rules and legislation.

Yes, to ensure transparency and safety.

Through moderation and reporting tools.

No. Anonymous use is not allowed.

In the Help Center or via the Trustoo AI assistant.